Code Query ("we", "our", "us"), operated by Querycode Techno Pvt. Ltd., is committed to protecting your privacy.
This Privacy Policy describes how we collect, use, store, and safeguard your information when you use our website, mobile applications, and services.

By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Personal Information

We may collect the following personal details when you interact with our platform:

Full Name
Phone Number
Email Address
Service Address / Business Address
Any information voluntarily provided during sign-up, inquiries, or service requests

b. Payment Information

Transaction details (amount, mode, date)
We do not store card details or sensitive payment credentials.
All online payments are processed securely via third-party payment gateways.

c. Location Information

We may collect:

Approximate or precise device location
Location data for service allocation, delivery, fraud detection, and app functionality

Users may disable location access from device settings.

d. Photos & Files

Images uploaded by the user for service requests, documentation, verification, or product details.

e. Technical / Device Information

IP Address
Browser type
Device model
Operating system
Crash logs and analytics
Usage data for improving system performance

2. How We Use Your Information

We use your information for the following purposes:

To create and manage user accounts
To process bookings, orders, or service requests
To assign service providers/vendors (if applicable)
To communicate updates, alerts, and promotional notifications
To improve system performance and user experience
To provide customer support
To comply with legal or regulatory requirements
For fraud detection and security monitoring

3. Data Sharing & Disclosure

We do not sell your personal data.

We may share information with:

Service providers, vendors, or technicians to complete your service
Third-party tools for analytics, CRM, or performance improvement
Payment gateways for secure payment processing
Government authorities, if required by law
Internal team members on a need-to-know basis

All third parties are required to maintain data confidentiality.

4. Data Security

We use strict technical and organizational measures including:

Secure HTTPS transmission
Encrypted storage systems
Access control and authentication
Regular security audits

Although we try our best, no digital platform is 100% secure.
Users are advised to avoid public Wi-Fi while making payments or logging in.

5. Cookies & Tracking Technologies

We may use cookies to:

Improve website functionality
Analyze user behavior
Personalize user experience
Provide secure login sessions

Users may disable cookies through browser settings, but certain features may not function correctly.

6. Third-Party Links

Our website or app may contain links to external websites.
We are not responsible for their:

Content
Privacy practices
Policies

Users should review those websites independently.

7. Your Rights

You have the right to:

Access your stored data
Update or correct your personal information
Request deletion of your account
Opt-out of promotional communication

To request account deletion or data removal, submit a request at:

🔗 https://codequery.in/account-delete-request

8. Children’s Privacy

Our services are not intended for children below 13 years of age.
We do not knowingly collect personal data from minors.

9. Policy Updates

We may update this Privacy Policy periodically.
Changes will be posted with a new "Last Updated" date.
Continued use of our services after updates means you accept the revised policy.

10. Contact Us

For questions, privacy concerns, or data-related requests, contact us:

Querycode Techno Pvt. Ltd. (Brand: Code Query)

📍 Address:
4th Floor, S/460, Bashant Vihar Market

📧 Email: contact@codequery.in

📞 Phone: +91 97717 90558

🌐 Website: https://codequery.in/

Company Privacy Policy